Rights and Responsibilities...
Some of your rights as a patient include:
- Convenient and easy access to health services free of charge.
- A good quality of care and environment based on best practice.
- Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age.
- To receive drugs and treatment as recommended by the Scottish Medicines Consortium (SMC) for use in the NHS if your doctor feels it is clinically appropriate for you.
- Decisions made in a clear and transparent way so you can understand how services are planned and delivered.
- To be treated with dignity and respect in accordance with your human rights.
- The right to privacy and confidentiality.
In return, as an NHS patient, you have the responsibility to:
- Recognise that you can make a significant contribution to your own and your familyís good health and wellbeing and take some personal responsibility for it.
- Treat staff and other patients with respect.
- Provide accurate information about your health, condition and status.
- Keep appointments or cancel in reasonable time so that other patients can benefit from the appointment slot.
- Follow the course of treatment which you have agreed with your GP and talk to your doctor if this is difficult.
- Give feedback, both positive and negative, about the care you have received.
- A professional and helpful team of GPs, practice staff and other healthcare professionals.
- A practice that is accessible to everyone and provides a comfortable and organised environment.
- A flexible and efficient appointment booking system.
- Assurance of systems to monitor and improve the safety and quality of care.
- Appropriate, respectful and legal management of patient information.
- A private consultation room that provides reassurance and builds a patientís confidence and trust.
- A referral or ongoing treatment process that is clear and well managed.
- Access to a wide range of healthcare services to help address local health needs and inequalities.
- An open and welcoming patient feedback policy with services continually improved or enhanced as a result of the feedback given.
- Opportunities for patients to get involved and have their say.